Exchange / Return(Refund) Policy

All of Marpple’s products are personalized products required by customers. Therefore, we do not accept returns for refund or exchange, at the exception of items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at cs@marpple.com with pictures of the damaged items.

Please note that design edits are only available at the stage of 'Order Placed'. During the ‘Processing’ stage, any design changes or cancellation is not available. If you need design changes after your order please contact us through our chat system or via email.

Product reviews (2,060)
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Galaxy S24 Ultra Tough (Matte) Purchased Galaxy S24 Ultra 제작 후기 At first, when I was making the image, I almost shotgunned it because I didn't check the pixel and resolution conditions. I ordered it after enlarging it four times with AI and was worried until it was delivered, but the result is so pretty that all the hesitation I had until then disappeared and I want to bow to the east, west, south, and north. ㅋㅋ There are still some white marks on the front corners of the phone, probably due to the limitations of the printing method, but I really like it. I would buy it again! However, I wish you would list all the production instructions in one place on the website. I went into the production tip but there were no size or resolution conditions, so there were a lot of twists and turns. I don't know if it's because you outsourced the website, but some of the production-related content requires a button to be pressed and some requires scrolling, making it hard to find... If you see it, please fix it. If you can't find the size information, you can find it if you scroll down on the production page.- 마플 리얼 후기
soph*** 2025.01.04
At first, when I was making the image, I almost shotgunned it because I didn't check the pixel and resolution conditions. I ordered it after enlarging it four times with AI and was worried until it was delivered, but the result is so pretty that all the hesitation I had until then disappeared and I want to bow to the east, west, south, and north. ㅋㅋ There are still some white marks on the front corners of the phone, probably due to the limitations of the printing method, but I really like it. I would buy it again! However, I wish you would list all the production instructions in one place on the website. I went into the production tip but there were no size or resolution conditions, so there were a lot of twists and turns. I don't know if it's because you outsourced the website, but some of the production-related content requires a button to be pressed and some requires scrolling, making it hard to find... If you see it, please fix it. If you can't find the size information, you can find it if you scroll down on the production page.
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Galaxy S24 Tough (Matte) Purchased Galaxy S24 제작 후기 What really stands out is the design. The print quality is sharp, vibrant, and doesn’t fade or peel even with daily use. It’s clear that high-quality printing techniques were used, and the colors pop beautifully. I love how unique it looks; I get compliments on it all the time!

Additionally, the case fits my phone perfectly—no issues with button accessibility or charging. Overall, this case combines style and functionality flawlessly. Highly recommend it to anyone looking to personalize their phone with a reliable, eye-catching case!- 마플 리얼 후기
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yech*** 2024.11.07
What really stands out is the design. The print quality is sharp, vibrant, and doesn’t fade or peel even with daily use. It’s clear that high-quality printing techniques were used, and the colors pop beautifully. I love how unique it looks; I get compliments on it all the time! Additionally, the case fits my phone perfectly—no issues with button accessibility or charging. Overall, this case combines style and functionality flawlessly. Highly recommend it to anyone looking to personalize their phone with a reliable, eye-catching case!
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