I have ordered over 170 items from Marpple so far, and this is the first time a product has been missing. However, they kindly checked and responded to my 1:1 chat inquiry even late at night, and I was so happy to receive just the missing item via courier quickly by the day after tomorrow without any extra shipping fees. As for the product, what can I say? Lol. It is always high quality!! I am even recommending it to everyone around me as "God-ple" lol.