Exchange / Return(Refund) Policy

All of Marpple’s products are personalized products required by customers. Therefore, we do not accept returns for refund or exchange, at the exception of items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at cs@marpple.com with pictures of the damaged items.

Please note that design edits are only available at the stage of 'Order Placed'. During the ‘Processing’ stage, any design changes or cancellation is not available. If you need design changes after your order please contact us through our chat system or via email.

Product reviews (2)
Photo review
widg*** 2026.06.03
I started this to make custom items for every friend celebrating their birthday, and everyone loves them. The print quality is also excellent, and since it isn't too big, it seems perfect for carrying around in the summer. I'll include photos in the review for the next one.
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c_tr*** 2026.05.29
Since it was my first time and I didn't know much about design, I was worried. However, you consulted with me beforehand to ensure the quality was high and suggested better alternatives, which turned out to be a wonderful gift. Also, the timing was tight, but thank you so much for accommodating my delivery schedule. Thanks to you, I gained confidence and feel confident enough to create more merchandise at Marpple.
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