Exchange / Return(Refund) Policy

All of Marpple’s products are personalized products required by customers. Therefore, we do not accept returns for refund or exchange, at the exception of items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at cs@marpple.com with pictures of the damaged items.

Please note that design edits are only available at the stage of 'Order Placed'. During the ‘Processing’ stage, any design changes or cancellation is not available. If you need design changes after your order please contact us through our chat system or via email.

Product reviews (1)
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dypo*** 2026.01.29
This was my first time ordering this product, so I checked the design in person and considered whether to reorder after seeing the final design. However, the quality was worth the wait, and I was happy to be able to order even just one. I'll use it well for the concert. Thank you.
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