Exchange / Return(Refund) Policy

All of Marpple’s products are personalized products required by customers. Therefore, we do not accept returns for refund or exchange, at the exception of items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at cs@marpple.com with pictures of the damaged items.

Please note that design edits are only available at the stage of 'Order Placed'. During the ‘Processing’ stage, any design changes or cancellation is not available. If you need design changes after your order please contact us through our chat system or via email.

Product reviews (1)
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sosd** 2025.10.25
I ordered this to share at my favorite singer's concert in Korea. I'm so happy with it. The quality is excellent, and the design I ordered on the tablet is exactly the same as before! The staff member who called me before production was so friendly and helpful! I'll definitely be using Maple again when I make my own gift certificates for sharing.
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